DIGITAL INFRASTRUCTURE AWARD 2018 CASE STUDY

The International Convention Centre Sydney (ICC Sydney)

In 2018, The International Convention Centre Sydney (ICC Sydney) was announced as a joint winner of the INCON Global Digital Infrastructure Award along with KINTEX, South Korea. This best practice case study provides details on how the ICC Sydney was selected to win the 2018 award, with a focus on the following distinguishing features:

Superior technical framework and high density wireless infrastructure;
Clear and comprehensive network documentation;
Robust risk management team, procedures and policies.

International Convention Centre Sydney (ICC Sydney) is a purpose built venue, which supports the digital needs of today and has the capacity to flex and adapt for decades to come. It is located in the heart of Sydney in a vibrant waterfront location in Darling Harbour and sits at the nexus of an active entertainment precinct and a vibrant innovation and education precinct. In its first 18 months, the Centre has already successfully hosted more than 2 million visitors to over 1,100 events.

“The venue’s commitment to the success of its clients was heralded by this recognition from INCON. We are in the business of ensuring our clients and their delegates have world class experiences during every event at ICC Sydney and this prestigious award is a ringing endorsement of our commitment.”

- Geoff Donaghy, CEO, ICC Sydney

ICC SYDNEY’S HOSTED CONGRESSES

ICC Sydney has hosted some of Australia’s, and the world’s, most important conferences and summits with strong technology credentials - from welcoming more than 2,300 IT enterprise experts from around the globe for the annual OpenStack Summit, staging the annual Salesforce World Tour for two consecutive years along with multiple other large scale technologically complex events for clients like ServiceNow and SAP.

For these events, the clients previously used external event technology vendors however, the breadth of expertise maintained within the ICC Sydney technology team saw each event successfully delivered by ICC Sydney, a significant endorsement for the venue. The success of both Salesforce World Tour events has been underpinned by the support of an expert team and the venue’s functional IT network, which in 2018 alone accommodated more than 6000 concurrent Wi-Fi users across 150 sessions from the delegates who attended.

Another recent event which put the venue through its paces was the ASEAN-Australia Special Summit, hosted over three days with more than 500 high profile dignitaries and delegates on site. The ICC Sydney team worked hand-in-hand with the ASEAN Taskforce and a network of contractors to deliver a tailored solution to meet the event’s complex digital requirements, including cyber security and vulnerability management with live monitoring.

ICC SYDNEY’S DIGITAL INFRASTRUCTURE

Delivers a seamless digital experience with a robust digital infrastructure and comprehensive cyber security management.
Provides a dedicated onsite technology team to configure and monitor the digital infrastructure and deliver a tailored-world class service.
State-of-the-art audio visual, ICT technologies and ICT infrastructure, including a best-in-class physical network and high density wireless network.
High density wireless designed to support transient user patterns enables the creation of event experiences that both inspire the imagination and boost professional development. This matched with meticulous planning and rigorous testing ensures successful event delivery.

Access to a Digital Media Suite (DMS) providing world class production opportunities– from content creation, still and full motion graphics, visual displays, to video and audio recording and editing.
A Speaker Preparation Centre (SPC) which provides optimal technical facilities for event preparation and a hub where speakers can familiarise themselves with the venue’s meeting room ICT infrastructure
Dynamic high definition digital screens and flexible signage content management system.
Complimentary high-speed public WIFI with 980 access points throughout the venue.
High bandwidth, high density and robust wireless connectivity with high speed connectivity available to support thousands of concurrent users.
The center’s premium service offers dedicated bandwidth options for single user connections or group packages with unlimited data use personalised support for attendees.