In 2018, The International Convention Centre Sydney (ICC Sydney) was announced as a joint winner of the INCON Global Digital Infrastructure Award along with KINTEX, South Korea.

The Global Digital Infrastructure award highlights the importance of best in class digital infrastructure and services made available in meeting venues around the world. The award rests on a simple principle that meetings are better when a first class digital infrastructure is made available along with applications and tools that enhance the delegate productivity and experience.

Left to right: Mun Ki, Min, Goyang city official, Bob Heile, award judge; Patrizia Buongiorno, INCON Co-Chair; Geoff Donahey, Ceo, ICC Sydney; Makoto Batori, Pacifico Yokohama and Manabu Uemura, ICC Kyoto and Carol McGury, INCON Co-chair

Left to right: Mun Ki, Min, Goyang city official, Bob Heile, award judge; Patrizia Buongiorno, INCON Co-Chair; Geoff Donahey, Ceo, ICC Sydney; Makoto Batori, Pacifico Yokohama and Manabu Uemura, ICC Kyoto and Carol McGury, INCON Co-chair




This best practice case study provides details on how the ICC Sydney was selected to win the 2018 award, with a focus on the following distinguishing features:

  1. Superior technical framework and high density wireless infrastructure;

  2. Clear and comprehensive network documentation;

  3. Robust risk management team, procedures and policies.



International Convention Centre Sydney (ICC Sydney) is a purpose built venue, which supports the digital needs of today and has the capacity to flex and adapt for decades to come. It is located in the heart of Sydney in a vibrant waterfront location in Darling Harbour and sits at the nexus of an active entertainment precinct and a vibrant innovation and education precinct. In its first 18 months, the Centre has already successfully hosted more than 2 million visitors to over 1,100 events. Some key features of ICC Sydney are:


Convention facilities capable of hosting three separated, self-sufficient, concurrent events as well as an 8,000 seat plenary

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8,000 sqm of total meeting room space across 70 rooms that link to both the convention and exhibition areas


A range of plenary options ranging from 750 to 8,000 people

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Total exhibition capacity of 35,000 sqm, including 2,400 sqm of multipurpose space


An external event deck of 5,000 sqm, including a bar and lounge featuring spectacular city views

International Bar Association - 2017 Opening Ceremony.jpg

A theatre with a capacity of 9,000 and seating for 8,000


Adjacent Sofitel Darling Harbour hotel with 590 rooms

Access to 5,000 hotel rooms within a ten-minute walking distance


A grand ballroom to provide Sydney’s premium banqueting space for more than 2,000 people



ICC Sydney has hosted some of Australia’s, and the world’s, most important conferences and summits with strong technology credentials - from welcoming more than 2,300 IT enterprise experts from around the globe for the annual OpenStack Summit, staging the annual Salesforce World Tour for two consecutive years along with multiple other large scale technologically complex events for clients like ServiceNow and SAP.

For these events, the clients previously used external event technology vendors however, the breadth of expertise maintained within the ICC Sydney technology team saw each event successfully delivered by ICC Sydney, a significant endorsement for the venue.

The success of both Salesforce World Tour events has been underpinned by the support of an expert team and the venue’s functional IT network, which in 2018 alone accommodated more than 6000 concurrent Wi-Fi users across 150 sessions from the delegates who attended.

Another recent event which put the venue through its paces was the ASEAN-Australia Special Summit, hosted over three days with more than 500 high profile dignitaries and delegates on site. The ICC Sydney team worked hand-in-hand with the ASEAN Taskforce and a network of contractors to deliver a tailored solution to meet the event’s complex digital requirements, including cyber security and vulnerability management with live monitoring.




  • Delivers a seamless digital experience with a robust digital infrastructure and comprehensive cyber security management.

  • Provides a dedicated onsite technology team to configure and monitor the digital infrastructure and deliver a tailored-world class service.

  • State-of-the-art audio visual, ICT technologies and ICT infrastructure, including a best-in-class physical network and high density wireless network.

  • High density wireless designed to support transient user patterns enables the creation of event experiences that both inspire the imagination and boost professional development. This matched with meticulous planning and rigorous testing ensures successful event delivery.

  • Access to a Digital Media Suite (DMS) providing world class production opportunities– from content creation, still and full motion graphics, visual displays, to video and audio recording and editing.

  • A Speaker Preparation Centre (SPC) which provides optimal technical facilities for event preparation and a hub where speakers can familiarise themselves with the venue’s meeting room ICT infrastructure

  • Dynamic high definition digital screens and flexible signage content management system.

  • Complimentary high-speed public WIFI with 980 access points throughout the venue.

  • High bandwidth, high density and robust wireless connectivity with high speed connectivity available to support thousands of concurrent users.

  • The center’s premium service offers dedicated bandwidth options for single user connections or group packages with unlimited data use personalised support for attendees.

For more features you can consult the ICC Sydney AV and Technology Guide.



INCON Award 2018 - Quote - Bob Heile.jpg

“INCON honoured ICC Sydney with the award because it addressed the three biggest challenges faced by venues today - good infrastructure, good network documentation and good risk management. ICC Sydney’s submission demonstrated the team is in an excellent position to configure and maintain its network but more importantly, the team’s approach to risk management demonstrates they have robust plans in place to deal with the unexpected. It is clear that the venue is able to provide an excellent service to its delegates and that its mission is to ensure everybody has an absolutely awesome user experience.”

Bob Heile, INCON Award judge

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“World class venues must not only offer first class events, but also ensure IT and cyber security systems are fit for purpose. This award is further evidence that ICC Sydney is a technology leader. We couldn’t be more proud of Geoff and his team in yet again demonstrating that ICC Sydney is the number one choice for local and international events."

Victor Dominello, New South Wales Minister for Finance, Services and Property

INCON Award 2018 - Quote - Simon Merrifield.jpg

"While ICC Sydney is a fantastic new venue with great ICT infrastructure, it was their people that made all the difference. The level of support we received throughout the entire 18 month journey and especially during the event was unprecedented. The in house team's collaborative approach to trouble shoot ideas and challenges has been appreciated by teams across the ASEAN Taskforce."

Simon Merrifield, Head of the ASEAN Taskforce | ASEAN-Australia Special Summit, March 2018



Contact ICC Sydney

T: +61 2 9215 7100
General enquiries: info@iccsydney.com
Sales enquiries: sales@iccsydney.com

ICC Sydney’s administration office is open from 8:30am - 5:30pm Monday to Friday.


14 Darling Drive, Sydney, NSW 2000
PO Box Q965, QVB, NSW 1230, Australia